SOC Operations Guide
SOC Fundamentals
Security Operations Centers (SOC) provide centralized security monitoring, detection, and response. SOCs combine people, processes, and technology to continuously monitor environments, identify threats, and coordinate incident response activities.
SOC Structure
Typical SOC includes Tier 1 analysts for triage and initial investigation, Tier 2 for deep analysis and response, Tier 3 for advanced threats and hunting, SOC manager for operations, and threat intelligence team providing context.
Core Technologies
SOC technology stack includes SIEM for log aggregation and correlation, EDR for endpoint visibility, network monitoring, threat intelligence platforms, ticketing systems, and SOAR for automation and orchestration.
Metrics and KPIs
Measure SOC effectiveness through Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), true positive rate, alert volume, escalation rates, and coverage metrics ensuring continuous improvement and demonstrating value.
24/7 Operations
Round-the-clock SOC requires shift planning, knowledge transfer procedures, escalation paths, documented playbooks, and fatigue management. Consider follow-the-sun models or managed SOC services for comprehensive coverage.
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