SOC Metrics and KPIs
SOC Metrics Overview
SOC metrics measure operational effectiveness, analyst performance, and security posture. Effective metrics drive improvement, demonstrate value, and enable data-driven SOC management decisions.
Operational Metrics
Key operational metrics include Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), alert volume, false positive rate, true positive rate, escalation rate, and ticket backlog measuring SOC operational efficiency.
Analyst Metrics
Analyst metrics include tickets handled, average handling time, escalation accuracy, documentation quality, and training completion. Balance productivity metrics with quality to avoid gaming and maintain effectiveness.
Security Effectiveness
Measure security effectiveness through detection coverage, incident trends, attack prevention rate, vulnerability remediation time, and compliance with SLAs. Effectiveness metrics demonstrate SOC value.
Continuous Improvement
Use metrics for continuous improvement by identifying bottlenecks, optimizing processes, improving detection, reducing false positives, and enhancing analyst skills. Regular metric review drives SOC maturation.
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